Hi There, We are very sorry to hear about your experience and that you have this impression of the online casino. Please note that this trust pilot page is for Genting Casinos Retail and is not associated with You can find the online casino trust pilot at the following link: Thank you for understanding. If you would like to discuss your concerns further, you can contact the online casino directly by logging into your account and using the chat service, emailing from your registered email address or heading over to Genting Casino on Facebook. As they are a Safer Gambling Casino, they are obligated to have all these options available for players and these can be placed at any time. If during the verification, you are waiting to withdraw funds, there are also various options to restrict your account and prevent you from playing in order to protect your funds while you wait for them, these can be found on their responsible gaming page.

There are various ways to contact the online casino including chat, Facebook, and by sending an email to someone will always respond once you reach out to them.

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